Mission
It is our mission at Runway Nails to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and life long education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nails spa environmental responsibility.
LATE ARRIVALS
Tardiness Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
CANCELLATIONS
Appointments
can be cancelled 3
hours in advance by
calling
702-431-7776. Please
give at least 3
hours notice so that
we have the
opportunity to offer
your reserved time
to another client on
our waiting list. We
understand that
sometimes
emergencies happen,
and it’s not
always possible to
give adequate notice
when you can’t
make an appointment.
However, be aware
that if you
repeatedly cancel
appointments without
proper notice, we
reserve the right to
ask for a
non-refundable
deposit to secure
your next
appointment.
We ask that you
please reschedule or
cancel at least 3
hours before the
beginning of your
appointment or you
may be charged a
cancellation fee of
50% of the cost of
your
service.
NO SHOWS
If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge a service fee.
COMPLIMENTARY FIXES
If
you are ever
dissatisfied with
any service in the
salon we will gladly
make the corrections
necessary to exceed
your expectations
within 3 days of
your original
services. No refund
is given after it
has been
rendered.
– Enhancements
and gel polish
manicures are
guaranteed for 5
business days after
your appointment;
excluding breakages.
If you lose an
enhancement or
notice chips or
lifting in the first
5 days, please call
us to schedule a
free repair.
(Repairs must be
arranged within 3
days of notification
to the salon to be
considered
complimentary
fixes.) Repairs
after 5 days or for
breakages, tears,
and corner breaks
without
notifications are
$10+ each. (Please
remember, nails are
jewels, not tools.
Be kind to your
nails and they will
look beautiful for
weeks after your
service.)
-Traditional Nail
polish services are
not guaranteed.
However we would be
glad to fix them for
you. Must be called
in within 24-48
hours after initial
service and schedule
an appointment for
nail fix within 2
days.
Please DO NOT EMAIL
for fixes . Please
call the salon and
leave a voice
message if no one
picks up. We would
like to quickly
serve you as soon as
possible.
REFUNDS
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.